Team Lead, Legal Conflicts Managed Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💼 Attorney / Lawyer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harbor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

Harbor is a globally integrated team of 800 industry experts working across strategy, legal technology, operations, and intelligence, focused on helping leading law firms, corporations, and their law departments achieve breakthrough outcomes. The company enhances law firm business development through powerful marketing technology and data quality management solutions, following their recent acquisition of CLIENTSFirst Consulting.

📋 Description

• Lead Harbor’s conflicts managed services practice across clients, with responsibility for delivery, client relationships, team development, and business performance • Oversee client engagement leads and maintain consistent standards across the portfolio • Oversee service quality, client communication, escalations, and delivery against client requirements • Build trusted client relationships and participate in discovery, sales calls, proposals, onboarding, and service reviews • Identify opportunities to improve or expand services with Harbor leadership and subject-matter experts • Set delivery standards, quality controls, reporting, and performance measures across client teams • Guide Intapp Conflicts process improvement, platform use, and modernization • Develop automation uses for research, triage, and routing with testing and oversight • Lead and develop engagement managers and supervisors; support hiring, coaching, performance management, and succession • Plan staffing and capacity across clients, balancing demand, skills, coverage, utilization, and cost • Partner with the Managing Director on budgets, forecasts, client economics, and pricing model development • Build repeatable practices supporting growth across multiple firms while accommodating client-specific workflows • Use service and financial data to identify risks, improve performance, and inform business decisions • Represent the conflicts practice across Harbor and contribute to a multi-year modernization roadmap

🎯 Requirements

• Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment • Hands-on proficiency with Intapp Conflicts and experience leading conflicts workflows and complex escalations • Experience managing and developing teams and improving operational processes • Strong client-service skills and confidence working across different firm cultures and stakeholder groups • Commercial and financial acumen, including staffing, forecasting, utilization, and profitability • Ability to modernize processes and apply technology thoughtfully; a builder’s mindset suited to a growing service line • Preferred: Experience with conflicts operations at more than one firm • Preferred: Participation in a conflicts modernization, platform implementation, process redesign, or automation effort • Preferred: Client-facing experience in consulting, legal technology, or another multi-client service environment