Outreach Specialist

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HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare Insurance • Home Health • Hospice Care

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner • Answering incoming calls from members and case managers • Returning voice mail messages in a timely manner • Following specific talking points and protocols associated with member outreach calls • Securing visits via scheduling software efficiently • Demonstrating excellent customer service skills • Utilizing exceptional communication and social skills to explain the importance of agreeing to complete the annual assessment • Conducting follow up calls to members prior to scheduled visits

🎯 Requirements

• High School graduate or equivalent • Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications • Self-motivated and able to work independently • Demonstrable success in quickly building telephonic relationships with prospective customers • 1+ year of call center experience, or relevant tele-sales experience (preferred) • Basic knowledge of medical terminology (preferred)

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time • Paid Orientation and Training • Great Place to Work Certified