Systems Engineer

🕒 June 3

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Support a 24×7 operational environment across rotational shifts, ensuring continuous service availability • Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents • Conduct recording reviews to evaluate user experience and measure service impact • Collect and analyse application logs; escalate complex cases to the Development team with clear documentation • Serve as a trusted point of contact for clients by tracking open issues, driving resolutions, and delivering an exceptional service experience • Prepare and deliver weekly/monthly client read-outs and progress presentations • Identify, qualify, and drive issue/bug remediation to closure across the client base • Maintain a living record of known issues and fixes, ensuring consistent resolution across all clients • Investigate complex application and database performance issues and lead them through to resolution • Convert recurring known issues into proactive alerts and collaborate with operations teams to build sustainable workflows • Author and maintain clear technical and operational procedure documentation • Participate in daily/weekly technical and leadership calls, providing timely progress updates • Build collaborative relationships with customers and internal team members • Provide technical guidance to customers, helping strengthen their skills and confidence

🎯 Requirements

• 3+ years of experience in proactive support and infrastructure/application monitoring • Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations • Demonstrated ability to uphold team, account, and client policies and procedures • Hands-on experience with Application/Infrastructure Monitoring tools and solutions • Solid experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs • Foundational knowledge of networking and Azure Monitoring • Intermediate SQL skills, including SQL Jobs, queries, blocking scenarios, and Always On configuration • Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools • Basic understanding of ITIL framework; V3.0 Foundation certification is an advantage • Ability to create clear, visually compelling data reports using Power BI, Excel pivot tables, and charts • Strong command of written and verbal English • Bachelor's degree in Computer Science, Information Technology, or a related field • Relevant IT certification(s) are a plus • International support experience, with US or Europe preferred • Exposure to healthcare-related applications or patient care environments is nice to have • Practical experience with Azure cloud environments is nice to have • Excellent interpersonal and communication skills with a customer-first mindset

🏖️ Benefits

• Full-time employment • Rotational-shift work in a 24×7 operational environment