Account Follow-Up Representative I

🔥 4 minutes ago

🎸 Tennessee, Texas – Remote

🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Review and resolve outstanding insurance balances for hospital patient accounts • Learn multiple hospital systems and conduct research on unpaid claims • Verify claim payment status, rebill insurance, correct financial class, and document resolution steps • Work an average of 30-40 patient accounts per workday for assigned payors • Complete assigned payor denials and zero-pay reports within 48 hours • Communicate with insurance companies regarding outstanding balances • Research accounts and route them through appropriate workflows • Document research findings and next steps toward resolution • Review and recommend account adjustments according to payor and client guidelines • Participate in projects assigned by team leads or managers • Collaborate with other teams and departments on project issues and workflows • Complete role-based education and assigned learning courses by deadlines • Maintain MEDHOST’s Quality Management System and meet applicable regulatory requirements • Accurately submit worked time by departmental deadlines • Maintain knowledge of insurance payors, collection regulations, and the healthcare industry • Attend training, team meetings, and departmental meetings • Respond promptly to emails, calls, voicemails, Microsoft Teams messages, and correspondence • Adhere to HIPAA Privacy and Security requirements • Perform other duties as assigned

🎯 Requirements

• 1-3 years of hands-on experience with standard office software and computer applications • Proficiency in the Microsoft Office Suite (Word, Excel, Outlook) • Experience using database software for accurate data entry and retrieval • Experience using multi-line telephone systems or VoIP software • Strong numerical skills and ability to perform accurate arithmetic computations • High School or equivalent diploma required • 1+ years’ experience in related field of customer service and in a medical field • Excellent verbal and written communication skills • Meticulous attention to detail • Strong organizational and time-management skills • Ability to prioritize and manage multiple tasks simultaneously • Proactive problem-solving approach • Ability to work autonomously and collaborate effectively within a team • Ability to handle sensitive and confidential information, including PHI, in compliance with privacy protocols • Ability to learn new software, systems, and processes efficiently • Adherence to HIPAA Privacy and Security requirements

🏖️ Benefits

• Plenty of opportunities to grow your career • Comprehensive medical, dental, and vision benefits • 3 weeks of vacation plus 5 personal days to recharge • Employee stock ownership • RRSP program • 401k + matching • A chance to give back through community involvement • Flexible work arrangements to suit your lifestyle • Casual work environment • Comprehensive benefit package • Opportunity to learn • Award-winning culture