Account Follow-Up Representative I

🔥 0 minutes ago

🎸 Tennessee, Texas – Remote

🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Review and resolve outstanding insurance balances for hospital patient accounts • Learn multiple hospital systems and conduct research on outstanding insurance claims • Verify claim payment status • Rebill patients’ insurance • Prorate accounts to correct financial class • Document steps taken toward resolution in patient accounts • Work an average of 30–40 patient accounts per workday for assigned payors • Work assigned payor denials and zero-pay reports within 48 hours of receipt • Communicate with insurance companies regarding outstanding insurance balances • Determine next steps needed to resolve outstanding balances • Research patient accounts and route them through appropriate workflows • Document research findings and next steps toward resolution • Review and recommend account adjustments according to payor and client guidelines • Complete projects assigned by the team lead or manager to fulfill client service agreements • Partner with other teams and departments to resolve project issues, concerns, and workflow matters • Complete role-based education and assigned learning courses by deadlines • Maintain the MEDHOST Quality Management System and meet applicable regulatory requirements • Follow applicable QMS procedures • Input and submit worked time by departmental deadlines • Attend team and departmental meetings • Respond promptly to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence • Perform other duties and assignments as needed

🎯 Requirements

• 1-3 years of hands-on experience with standard office software and computer applications • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Experience using database software for accurate data entry and retrieval • Experience with multi-line telephone systems or VoIP software • Strong numerical skills and accurate arithmetic computation ability • High School or equivalent diploma required • 1+ years’ experience in a related field of customer service and in a medical field • Excellent verbal and written communication skills • Meticulous attention to detail • Strong organizational and time-management skills • Ability to prioritize and manage multiple tasks simultaneously • Proactive problem-solving and resourcefulness • Ability to work autonomously and collaborate effectively within a team • Ability to build professional relationships with peers, clients, and partners • Understanding of handling sensitive and confidential information, including PHI, in compliance with privacy protocols • Ability to learn new software, systems, and processes efficiently • Maintain basic knowledge of insurance payors and collection regulations • Maintain basic industry knowledge through self-study and training classes • Adherence to HIPAA Privacy and Security requirements

🏖️ Benefits

• Plenty of opportunities to grow your career • Comprehensive medical, dental, and vision benefits • 3 weeks of vacation plus 5 personal days to recharge • Employee stock ownership, RRSP program, 401k + matching • A chance to give back through community involvement • Flexible work arrangements to suit your lifestyle • Casual work environment • Comprehensive benefit package • Additional perks • Award-winning culture • Opportunity to learn