Associate Manager, IT Service Delivery

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote

💵 $50k - $80k / year

⏰ Full Time

🟡 Mid-level

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Lead day-to-day IT support operations for a client hospital across technical and application support domains • Align service delivery with corporate revenue and margin goals • Build and maintain client relationships and address issues proactively • Monitor risks and escalate issues appropriately • Manage resources and foster high-performing teams • Identify operational gaps and facilitate process workflow modeling, process enhancements, automation strategies, and end-to-end use cases • Manage around-the-clock technical and application support processes, including Tier 1 and Tier 2 workflows • Ensure SLA and OLA commitments are met • Recruit, onboard, coach, develop, and provide feedback to team members • Communicate objectives, assign work strategically, track performance through KPIs, and cultivate team culture

🎯 Requirements

• Proven experience leading a team responsible for Tier 1 troubleshooting across Citrix, Active Directory, and desktop/office environments • Skilled in ITSM platforms such as ServiceNow, Remedy, and similar tools • 5+ years relevant work experience • 2–3 years at the Senior level or equivalent experience • 2 years experience in information technology management • 0–2 years relevant leadership experience • Bachelor's Degree is preferred • Availability for standard shift working Monday–Friday, within 8:00 AM–7:00 PM EST