Customer Care Team Member

🔥 0 minutes ago

🐊 Florida, Kansas, +8 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harte Hanks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $25M Post IPO debt on 2022-01

Healthcare • Logistics • Consulting

Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.

📋 Description

• Handle inbound calls courteously and efficiently • Provide callers with marketing materials related to Medicare plans, products, and pricing • Use available tools to provide single-call resolution and maintain customer satisfaction • Gain an understanding of plans, benefits, and features • Provide informational brochures via mail or email • Schedule callbacks for the Sales Team • Acquire caller and enrollment-related information and accurately input data into multiple tools • Use speak-and-spell methodology with the phonetic alphabet • Provide an optimal consumer experience through effective listening and communication • Maintain high standards of professionalism and conduct • Work closely with internal and external consumer customers • Provide remote support to customers of Healthcare clients

🎯 Requirements

• Strong customer service and data entry skills • Analytical thinking, excellent listening skills, and attention to detail • Intermediate to advanced experience resolving computer application issues and navigating multiple windows • Ability to type quickly and accurately • Ability to work flexible shifts based on business needs, including Holidays, Weekends, and Evenings • 1 year or more inbound call center experience preferred • Prior medical or health insurance experience preferred • Knowledge of medical terminology helpful • Comfortable with constructive feedback and willing to improve • Clear and understandable communication through verbal and written English • Must reside in one of the following states: Arkansas, Florida, Georgia, Kansas, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia • Smartphone for two-factor authentication • Own desktop or laptop computer with Windows 11 Operating System; Apple, Chrome OS, and tablets are not accepted • Attached or embedded webcam on personal device • Wired USB headset • Ability to connect an ethernet cable to a wired modem connection; wireless and Wi-Fi modems are not allowed • High school diploma or equivalent • Must pass all assessments, system, and background checks • Must meet performance measurements including Attendance Schedule / Adherence, Average Handle Time of 4:00 minutes, and Quality Score average of 85%

🏖️ Benefits

• Group Health and Wellness (Medical, Dental, and Vision) • Health Savings Account (HSA) • Educational Assistance • Voluntary plans, including critical illness, accident, and hospitalization • 401k plan with Company Match and Roth contributions with immediate vesting • Pet Insurance • Discounted legal services • Employee discount programs