Bilingual Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Nsight Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $75k Seed Round - Nsight Health on 2024-02

Consulting • Logistics • Healthcare

<Nsight Health> is a healthcare technology and services company that provides fully managed remote care programs — including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Behavioral Health Integration (BHI), and Remote Therapeutic Monitoring (RTM). Nsight partners with providers, health systems, ACOs, health plans, and life sciences organizations to deliver 24/7 clinically managed monitoring using FDA‑cleared devices, multi‑EHR integrations, and a U. S. -based clinical team, with turnkey enrollment, device logistics, and CMS-compliant documentation and reimbursement support. The company emphasizes outcomes, scalability, pay-for-performance models, and white‑label options for practices seeking to expand remote care without increasing internal staff or infrastructure.

📋 Description

• Manage and respond to incoming support tickets in HubSpot, ensuring timely and accurate resolution • Monitor a shared inbox and correspond promptly and professionally with patients, medical professionals, team members, and partners • Handle inbound and outbound support calls, resolving concerns in real time • Troubleshoot login issues for web and mobile-based applications, guiding users to resolution • Maintain and create new items in the company knowledge base to keep resources current • Create and manage patient tasks within RPM/CCM software to support care coordination • Take on additional projects and duties as assigned • Help ensure patients and providers get fast, reliable support • Keep essential knowledge base resources accurate and up to date • Support smooth day-to-day operations of the RPM/CCM platform through timely task management • Contribute to a culture of responsiveness and accountability across the support function

🎯 Requirements

• Spanish speaking required • Proficiency in Microsoft Excel and/or Google Sheets • Experience with Monday.com • Familiarity with HubSpot or other CRM/ticketing software • Highly organized with the ability to multitask effectively • Self-driven and proactive approach to work • Excellent communication and interpersonal skills • High computer literacy and ability to learn new software quickly • Strong attention to detail and problem-solving skills • Comfort using AI tools to support daily workflow and communication • Healthcare or medical billing experience preferred • Experience with EHR/EMR platforms preferred • Experience with Confluence preferred • Must be available Monday–Friday, 9:00am–6:00pm EST

🏖️ Benefits

• Eligible for a monthly bonus of up to $1,000 based on company and individual performance • PTO • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment