Harte Hanks
1001 - 5000 employees
🏥 Healthcare
📦 Logistics
💼 Consulting
💰 $25M Post IPO debt on 2022-01
Healthcare • Logistics • Consulting
Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.
Inbound Lead Development Representative
🕒 September 19
🗣️🇫🇷 French Required
Where this job comes from
Posted on Harte Hanks's careers page, not through a job board
First seen by Remote Rocketship September 19
Still open on Harte Hanks's site. Checked 4 hours ago.
Harte Hanks
1001 - 5000 employees
🏥 Healthcare
📦 Logistics
💼 Consulting
💰 $25M Post IPO debt on 2022-01
Healthcare • Logistics • Consulting
Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.
📋 Description
• Handle inbound customer service and technical support product related inquiries via phone, chat, and email in multiple languages • Ask probing questions and use critical thinking to determine next steps with empathy and patience • Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps, including routing to the proper queue • Follow proper and professional escalation procedures • Provide remote support to individuals who may need assistance with their payroll services
🎯 Requirements
• Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA • Must pass all assessments, background, and drug screening • High school diploma or equivalent • Ability to communicate through verbal and written English and French-(Quebecois) fluently • Ability to type quickly and accurately • Ability to handle high chat and call volumes • Strong customer service and de-escalation skills • Strong attention to detail • Analytical thinking and problem-solving • Ability to navigate multiple windows and applications to provide accurate information to end user • Ability to work flexible shifts based on business needs • Prior CRM Experience
🏖️ Benefits
• Group Health and Wellness (Medical, Dental, and Vision) • 100% Remote • Health Savings Account (HSA) • Educational Assistance • Voluntary plans, including critical illness, accident, and hospitalization • 401k plan with Company Match and Roth contributions | Immediate vesting • Pet Insurance • Free legal services • Employee discount programs
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