Semiconductor Support Technician

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harte Hanks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $25M Post IPO debt on 2022-01

Healthcare • Logistics • Consulting

Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.

📋 Description

• Provide technical support for semiconductor products via phone and email • Use support systems/tools and technical/functional knowledge to remotely resolve customer problems • Understand customer inquiries and escalate them to the next level when needed • Review open customer issues daily and update customers on escalated case status • Help customers understand products and navigate support websites and online customer forums • Collaborate across multiple teams toward common goals • Develop and maintain working relationships with client management, coworkers, customer representatives, engineers, distributors, business owners, and VARs

🎯 Requirements

• AAS degree in Electronics • Detailed understanding of schematics/datasheets for semiconductor device functionality, including multimedia, power, connectivity, and sensing technologies • High level of analytical skills; ability to analyze and interpret technical inquiries • Competency in oral and written communication for internal and external personnel at all levels • Ability to communicate product service matters through email, reports, or orally to varied audiences • Ability to read, interpret, simplify, and explain technical product information • Ability to multitask and prioritize job requirements • Strong personal organization and time management skills • Equivalent work experience or related training • Minimum of 2+ years' experience in technical customer service, preferably in the Semiconductor industry, with Semiconductor Devices • Customer support call center environment is a plus • Detailed and process-oriented • Fully remote in select states

🏖️ Benefits

• Group Health and Wellness (Medical, Dental, and Vision) • Health Savings Account (HSA) • Educational Assistance • Voluntary plans, including critical illness, accident, and hospitalization • 401k plan with Company Match and Roth contributions • Immediate vesting • Pet Insurance • Free legal services • Employee discount programs