Application Support Analyst

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Serve as the first point of contact for incoming support requests • Triage support requests, determine scope and priority, and initiate resolution using established procedures • Research and apply solutions independently before escalating • Monitor batch processing and integration jobs, identify failures, assess impact, and execute documented recovery steps • Identify and report system performance anomalies, access issues, and integration failures • Document issues, troubleshooting steps, and resolutions accurately • Maintain knowledge base articles and share learnings to reduce repeat issues • Provide timely status updates to end users and stakeholders throughout the ticket lifecycle • Perform projects and other assigned duties

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred • 1+ years in technical support or IT operations • Experience with ticketing systems and SLA-based support workflows • Strong written communication skills • Ability to follow troubleshooting procedures and escalation processes • Basic understanding of enterprise application concepts, business processes, and data flow • Familiarity with change management awareness and basic security and disaster recovery procedures • Experience with Workday or similar ERP/HCM platforms preferred • Familiarity with customer support or ticketing platforms preferred • Basic understanding of batch processing, job monitoring, or system integration concepts a plus • Experience supporting BPaaS operations environments a plus • Familiarity with Azure DevOps for issue tracking a plus

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration and innovative work environment