Associate Premier Support Engineer – Weekday Nights

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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US CLOUD: Microsoft Premier/Unified Support Alternative

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🤝 B2B

🏢 Enterprise

B2B • Enterprise

US CLOUD: Microsoft Premier/Unified Support Alternative is an independent third‑party provider that replaces Microsoft Premier and Unified Support for enterprise customers. The company delivers 24/7/365 Microsoft enterprise support with senior, Microsoft‑certified, US/UK/EU‑based engineers, financially backed SLAs, unlimited Microsoft escalations, and a focus on cost savings (30–50%) and support sovereignty (no offshoring). US CLOUD serves large enterprises and mid‑market clients worldwide across the full Microsoft stack and also offers proactive advisory services, cloud cost optimization, and migration assistance.

📋 Description

• Assist clients in deploying, operating, and troubleshooting Microsoft technologies • Resolve complex technical issues and drive client success • Resolve break/fix tickets using Microsoft technology knowledge • Identify and troubleshoot issues and provide timely, lasting solutions • Document troubleshooting steps and keep clients updated • Identify service delivery improvements • Contribute to Knowledge Base articles and share lessons learned • Analyze ticket trends and recommend changes to prevent recurring issues • Maintain regular client communication and address issues proactively • Advocate for client needs and provide strategic solutions • Monitor client systems and advise on preventing technical issues • Create and maintain technical documentation for internal and client use • Promote and support the use of AI tools • Collaborate with team members to fill knowledge gaps and improve resources • Communicate technical issues to technical and non-technical audiences • Pursue relevant certifications and share new knowledge through training and mentoring • Apply new skills to improve daily tasks and pursue professional growth

🎯 Requirements

• 2+ years of experience in Microsoft technologies • 1+ years of familiarity with Windows Server • Exposure to Active Directory/Azure AD and DNS • Basic experience in technical writing • Ability to work effectively in a virtual environment • Must be a US Citizen due to contractual obligations • Willingness to work the weekday overnight schedule of 10pm CST to 7am CST

🏖️ Benefits

• Remote work arrangement • Opportunities to pursue relevant certifications • Training and mentoring opportunities • Professional growth and continuous learning • Equal employment opportunity and nondiscrimination