Application Support Analyst

Job not on LinkedIn

🔥 4 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zact

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Zact is a fintech company that provides an integrated payments and expense management platform designed for businesses and financial institutions. Their platform includes a suite of products for card management, expense management, and accounts payable automation. Zact's API-driven technology allows businesses to streamline financial processes by integrating directly with payment networks and accounting systems, ensuring compliance and managing expenses in real-time. The platform can be white-labeled for banks and offers solutions for various business use cases, such as fleet management and continuous compensation. Zact aims to simplify finance stacks, enforce budget policies, and optimize revenue sharing for partners.

📋 Description

• Own the Zendesk ticket queue during US hours; triage by severity, respond within SLA, and resolve or escalate with documentation • Handle established incident types independently using runbooks • Serve as the first US contact for bank client technical queries • Cover the queue while the Lead handles complex incidents, escalations, or tooling work • Investigate GCP Cloud Logging errors and trace requests across microservice boundaries using correlation IDs • Write MySQL SELECT queries against production read replicas to investigate transactions, card data, accounts, and settlements • Provide structured escalations to the Lead with logs reviewed, queries run, and hypotheses formed • Participate immediately in P1/P0 investigations with the Lead • Check GCP monitoring dashboards and Zendesk alert channels at shift start • Track incidents across shifts and ensure handoff to the India team at the end of the US day • Identify alert noise or misconfigured thresholds • Write clear updates to banking client operations teams during and after incidents • Follow up on resolved tickets, confirm fixes, explain resolutions, and close tickets • Document investigated issues and improve runbook entries • Build and share a personal MySQL query library

🎯 Requirements

• 2–4 years in application support, technical support, IT operations, or a closely related role • Solid SQL; ability to write SELECT queries with JOINs, subqueries, and WHERE clauses and interpret query results • Experience with at least one cloud log platform such as GCP Cloud Logging, CloudWatch, Splunk, Kibana, or Datadog • Familiarity with microservice concepts and tracing requests across services • REST API literacy, including HTTP status codes and API responses • Methodical troubleshooting and documentation • Clear written communication for calm, professional client-facing updates • Change-control discipline; no production data modification without explicit authorization • Candidates must be located in the United States • Nice to have: GCP-specific experience, Zendesk familiarity, basic Python or Bash scripting, regulated/compliance-sensitive environment experience, and commercial card or payments exposure

🏖️ Benefits

• 100% Remote Working Option • Standard shift of 8–10 hours per day during US business hours • Minimal on-call at this level; P1 escalations route to the Lead first • ~2-hour overlap with the India team at the start of the US day for handoff, standups, and incidents in flight