Customer Support Technician – IT Help Desk, Infrastructure Support

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $23 - $28 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Moseley Technical Services, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🎯 Recruiter

🚀 Aerospace

🎖️ Defense

Recruitment • Aerospace • Defense

Moseley Technical Services, Inc. is a technical staffing and engineering services firm founded in 1994 that provides workforce management and engineering design support to mission-driven programs. The company offers contract staffing, direct hire, payroll support, executive search, project-based teams, and project management, with specialized capabilities for aerospace, defense, government, manufacturing, and commercial clients. Moseley positions itself as a trusted partner with decades of experience, preferred-supplier relationships, and award recognition for supporting advanced engineering and program needs nationwide.

📋 Description

• Respond to customer inquiries and provide technical support for computer hardware, software, printers, networks, telecommunications systems, and related IT systems • Diagnose and troubleshoot technical problems, providing solutions, workarounds, and issue resolution • Screen, prioritize, and respond to internal inquiries and IT work requests involving personal computers and related systems • Monitor networked servers, storage systems, and other infrastructure devices, verify configurations, and provide first-level technical triage • Facilitate SRT calls to expedite service recovery and restoration • Escalate unresolved or complex technical issues to higher-level support teams as required • Prepare and maintain help desk incident reports and technical support documentation • Assist with hardware and software evaluation • Support company-hosted web-enabled solutions • Develop and maintain technical documentation, knowledge base content, and training materials that enable customer self-service • Identify opportunities to apply artificial intelligence (AI) to technical support processes, continuous improvement, and innovation

🎯 Requirements

• U.S. Citizenship is required by Federal Law • Associate degree or equivalent relevant experience • Minimum 1 year of relevant technical support, customer support, help desk, or IT support experience • Ability to diagnose and troubleshoot computer hardware, software, printer, network, and telecommunications issues • Ability to monitor and verify the configuration of networked servers, storage systems, and other IT infrastructure devices and provide first-level triage • Ability to facilitate SRT calls to support expedited service recovery and restoration • Pass a pre-employment drug screening • Pass a background investigation, which may include education, criminal, and work history verifications

🏖️ Benefits

• Medical and supplemental insurance • 401(k) plan