Mortgage Support Analyst

🔥 2 minutes ago

🌵 Arizona, California, +13 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $27 - $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide system, operational, and procedural support for mortgage personnel across mortgage applications and business processes • Investigate and resolve complex user issues • Coordinate Incident management activities • Perform controlled system and data maintenance • Serve as a liaison between business partners, technology teams, and third-party vendors • Analyze operational trends • Develop and maintain policies and procedures where applicable • Recommend process improvements • Communicate changes impacting the mortgage business line • Provide subject matter expertise on mortgage systems, business processes, and application integrations • Support operational efficiency, regulatory compliance, and a positive end-user experience

🎯 Requirements

• Bachelor's degree, or equivalent work experience • Typically two or more years of mortgage or related experience • Thorough knowledge of mortgage originations, fulfillment, and related operational workflows • Strong understanding of mortgage applications and supporting technologies, including loan origination systems, imaging systems, customer-facing portals, workflow tools, and case management platforms • Experience investigating operational issues, managing Incidents, identifying root causes, and coordinating resolution across business, technology, and vendor partners • Ability to analyze business processes and recommend procedural, training, and system improvements • Experience developing, interpreting, and communicating policies, procedures, job aids, and operational guidance • Strong analytical, problem-solving, and decision-making skills with the ability to assess risk and determine appropriate solutions • Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment • Customer service and relationship management skills • Effective interpersonal, verbal, and written communication skills, including translating technical information into business-friendly language • Experience working with case management, Incident management, and ticketing systems • Proficient Microsoft Office skills, including Excel, Outlook, PowerPoint, Teams, and related collaboration tools • Ability to collaborate with cross-functional business partners, technology teams, and external vendors • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution • Pension • Disability accommodations during the application or hiring process