Technical Support Engineer

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Securitas

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1981

🔐 Security

🏨 Hospitality

Security • Hospitality

Securitas is a Curaçao-based professional security company founded in 1982 that provides integrated, around-the-clock physical and electronic security services. The company offers alarm monitoring and follow-up (including alarm verification), patrol and surveillance units, object and personal protection, 24/7 help-button services (medical alarm, panic, road services), camera systems, M2M wireless communicators, digital incident logging, security scans and tailored hospitality security solutions. The firm positions itself as a leading local security provider with a focus on customized, hospitality-minded protection for businesses and individuals across Curaçao.

📋 Description

• Provide application and configuration support to dealers and integrators • Assist with installation and service activities • Support Access Control solutions, particularly Infinias, as well as 3xLOGIC video products and related technologies • Develop and maintain extensive working knowledge of supported 3xLogic products • Maintain a fundamental understanding of product operating environments • Diagnose and resolve customer hardware and software issues • Answer customer questions and alleviate concerns • Remotely install, configure, and deploy software on physical servers and virtualized environments • Troubleshoot system-reported issues • Troubleshoot network connectivity issues • Act as liaison between customers and engineering teams • Collaborate with sales, engineering, and product development teams to align with customer needs • Document customer interactions in the ticketing management system • Perform other tasks as assigned by management

🎯 Requirements

• Extensive knowledge of Video Management Systems and Electronic Access Control Systems, both on-premises and cloud-based • Background in Video and Access Control Security Systems • Strong organizational skills • Excellent verbal and written communication skills • Ability to transfer knowledge and translate technical concepts to non-technical customers • Ability to learn in a fast-paced environment • Functional knowledge of Windows 10 and Windows Server 2008 through current versions • Experience troubleshooting system hardware, software, and integration issues • Experience using and setting up virtualized environments • Experience with basic network and firewall setup and troubleshooting network communication issues • Strong knowledge of database architectures and methodologies, ideally Microsoft SQL Server 2008+ • Ability to manipulate data effectively and efficiently using SQL • Excellent knowledge of VM environments and Microsoft Clustering • Ability to work without direct supervision

🏖️ Benefits

• Equal opportunity employment • Commitment to equity, diversity, and inclusion in work environments • Remote-based work arrangement