Technical Support Engineer

🔥 0 minutes ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $35 - $61 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🔧 Hardware

💰 Post-IPO Equity - Philips on 2025-03

Healthcare • Hardware

Philips is a global health technology company (Koninklijke Philips N. V. ) that develops medical imaging systems (MR, CT, handheld ultrasound), patient monitoring and critical care solutions, and consumer health products such as Sonicare and the Pregnancy+ app. The company emphasizes delivering solutions that help clinicians provide faster, better care and also offers consumer-focused personal care and oral-health products. Philips positions itself around healthcare equipment, clinical informatics and connected care, and patient-facing health technologies.

📋 Description

• Provide first-line technical support for PACS systems • Troubleshoot and resolve customer issues to maintain system stability and customer satisfaction • Receive, prioritize, and manage service requests across multiple communication channels • Document support activities and resolutions in the service management system • Escalate complex technical issues and collaborate with senior engineers and cross-functional teams • Ensure support activities comply with regulatory requirements • Communicate solutions and next steps clearly to customers • Participate in ongoing training and knowledge development • Contribute to continuous service improvement • Support a critical hospital customer in a field-based role, generally outside company facilities at customer or supplier locations

🎯 Requirements

• Minimum 2 years of experience in technical support or a related field with vocational education, or a bachelor’s degree with no prior experience required • Experience with PACS, imaging informatics, or Philips Vue PACS preferred; direct Philips Vue PACS experience is a plus but not required • Troubleshooting, customer service, technical documentation, service operations, and resolving technical issues in a structured support environment • High school diploma, vocational education, or bachelor’s degree in Engineering, a Medical field, a Science-related field, or an equivalent discipline • Strong on-premises IT, root cause analysis, product installation, product repair and maintenance, and KPI-based service performance monitoring • Collaborative communication, effective cross-team working relationships, clear technical documentation, and informed decision-making under direct supervision • Experience with regulatory compliance, data analysis and interpretation, and supporting customers in critical service environments is a plus • Ability to meet the stated physical, cognitive, and environmental job requirements with or without accommodation • US work authorization required; candidates requiring current or future visa sponsorship will not be considered • Must reside in or be willing to relocate to the New England territory • Relocation benefits will not be provided

🏖️ Benefits

• Annual incentive bonus may be offered • Sales commission may be offered • Long-term incentives may be offered • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement • Comprehensive Philips Total Rewards benefits program