Strategic Relationship Manager

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🔥 0 minutes ago

🏄 California, Oregon, +2 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Harvard Business Review

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1922

📚 Education

📱 Media

🤝 Non-profit

Education • Media • Non-profit

Harvard Business Review is a globally recognized provider of management thinking and organizational best practices. As an affiliate of Harvard Business School, it operates as a not-for-profit organization under Harvard Business Publishing. Through its flagship magazine, books, digital content, and educational tools, Harvard Business Review empowers professionals by delivering rigorous insights and innovative solutions that enhance leadership and organizational performance.

📋 Description

• Own a regional portfolio of higher education institutions, driving revenue growth, adoption, and retention • Build and maintain relationships with deans, directors, program managers, faculty, librarians, administrators, and other stakeholders • Serve as a trusted advisor on curriculum needs, pedagogy trends, and institutional priorities • Lead virtual and in-person engagements, including course planning discussions, product demos, and faculty development sessions • Conduct account visits, campus visits, and institutional events to strengthen relationships and identify opportunities • Manage institutional and student-pay revenue channels • Execute the regional go-to-market strategy with the Regional Director • Identify opportunities, including AI-enabled solutions, and recommend tailored approaches • Negotiate annual and multi-year agreements • Partner with Inside Sales on targeted outreach campaigns • Collaborate with Customer Success, Digital Product Specialists, Marketing, and Operations • Represent customer needs internally to inform product enhancements and go-to-market strategy • Use CRM and analytics tools to interpret usage trends, monitor adoption, and identify opportunities • Design and execute targeted campaigns to drive adoption and engagement • Deliver presentations and faculty meetings to advance content adoption and showcase HBI thought leadership • Promote inclusive and equitable access to HBI resources

🎯 Requirements

• 5+ years of experience in strategic account management, business development, consultative sales, customer success, or relationship management • Experience ideally within Higher Education, EdTech, academic publishing, SaaS, or a related industry • Proven ability to grow and retain accounts through trusted stakeholder relationships • Experience managing geographic territories, developing account strategies, identifying growth opportunities, and achieving revenue or adoption goals • Strong consultative selling skills and ability to recommend tailored solutions • Excellent communication, presentation, facilitation, and relationship-building skills • Experience with CRM platforms such as Salesforce and data insights • Strong business acumen, problem-solving, and negotiation skills • Ability to navigate complex organizations and multi-stakeholder decisions • Ability to work independently and collaborate cross-functionally • Passion for higher education, teaching, and learning • Experience with consultative selling, account expansion, and upselling • Experience building relationships with faculty, academic leaders, and institutional stakeholders • Experience managing a large, multi-state territory and complex accounts • Field-based experience meeting customers in person and virtually • Ability and willingness to travel up to 50% during the academic year throughout the US West region

🏖️ Benefits

• Competitive compensation and benefits package • Career development programs • Employee wellness programs • Education reimbursement • Early-release Summer Fridays • Annual Performance Based Variable Pay Program • Competitive on-target earnings (OTE)