Supervisor, Customer Service

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $42.2k - $79.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.

📋 Description

• Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. • Responsible for successful achievement of client service expectations. • Ensure staff development.

🎯 Requirements

• High School Diploma or GED equivalent • Minimum of one year supervisory or lead experience in a call center • Minimum 3 – 5 years customer service experience in a call center • Minimum 3 years healthcare/health insurance, claims processing or provider billing experience • Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources • Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge • Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision • Strong organizational skills • Proficient with Microsoft Office Suite • Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds • Possess excellent customer service skills including proper grammar, tonalities and clear diction.

🏖️ Benefits

• Health Benefits’ service objectives • Staff development • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement