Customer Support Specialist

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Tovala

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Series C on 2022-08

eCommerce • Retail • SaaS

Tovala is a meal service company that specializes in delivering fresh, mostly-prepared meals to your door, designed to be effortlessly cooked in their unique Tovala Smart Oven. The service aims to make meal preparation stress-free by providing meals that can be made in about 20 minutes with minimal prep, utilizing a QR code scanning system that automates the cooking process. Tovala offers a range of flexible meal plans to cater to different schedules and dietary needs, ensuring restaurant-quality meals at home with little cleanup required.

📋 Description

• Monitor and respond to email inquiries. • Answer questions and resolve issues in real-time via online chat. • Answer calls and phone customers to provide live support when necessary. • Provide Tech Support help when troubleshooting the oven or App. • Educate customers around all aspects of our service and product. • Use Zendesk and other CRM software to maintain records of customer interactions. • Document common trends to detect underlying problems and update customer-facing product manuals and assets for better customer self-help. • Share perspective on trending topics to the business and engineering teams to help improve our product and services. • Maintaining high customer satisfaction. • Have fun! We want our customers to feel like they are truly a part of the Tovala family. A family that supports, solves problems, educates and celebrates together while sharing the goodness of eating better.

🎯 Requirements

• You constructively provide solutions via written communication that display empathy & active listening to customer issues • You love to listen to customer problems and don’t quit until you’ve found the best solution. • You’re passionate about handling complex issues. • You get excited in challenging situations, finding new ways to solve problems • You believe that the team is your best asset for being your best each day • Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience • You are able to collaborate & bring ideas to a team setting while being productive independently in a remote setting • You love the excitement and challenge of working for a startup • You are available to work extended business hours and weekend shifts • You are able to start on or around September 29th, 2025 • Bonus: experience with Zendesk, Slack or similar support tools.

🏖️ Benefits

• Paid time off (starting with 10 days in your first year) • Comprehensive healthcare coverage we really invest in • 401k with match • Free Tovala Smart Oven and discounted Tovala meals • 11 Paid holidays • Various other perks - recognition programs, continued learning stipend, casual dress code, in-office coffee, snacks and drinks, and Tovala swag