Care Navigator, Care Navigation Program

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $43 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Coordinate each patient's path from hospital referral to a confirmed first appointment • Receive referrals from partner hospitals and serve as the main contact for discharge planners and care teams • Route referrals using set guidelines and a triage protocol to a Headway provider or Clinical Assessor • Schedule patients with the Clinical Assessor and book recommended care with a Headway provider, specialty program or community resource • Follow up to confirm patients attended care and intervene when appointments fall through • Connect patients to practical support such as transportation, food, insurance and benefits assistance • Coordinate between patients' providers • Build and maintain local referral-resource lists in each market • Follow escalation protocols and immediately involve clinical staff when a patient may be in crisis • Document patient interactions in Headway's designated systems • Complete all work within designated systems while following HIPAA and Headway privacy and confidentiality requirements • Help shape and build the Care Navigation & Triage program

🎯 Requirements

• At least 2 years of experience in behavioral health care coordination, case management, patient navigation or hospital discharge planning • Comfortable working with recently discharged patients who may be in distress and able to recognize when to bring in clinical support • Highly organized and able to manage a high volume of referrals and follow-ups with tight turnaround • Clear, warm communication with patients, hospital staff and providers • Persistent and resourceful in solving practical barriers to care, including insurance, transportation and community resources • Comfortable working with evolving workflows while building a new program • Familiarity with insurance and community resources in Missouri or Virginia is a plus • Minimum commitment of 20 hours per week • Must set up or have an existing LLC or S-Corp • Authorized to work in the United States • Must not require visa sponsorship for employment visa status

🏖️ Benefits

• Reasonable accommodations for persons with disabilities • Comprehensive and competitive total rewards package • Robust health and wellness benefits • Retirement savings • Meaningful ownership opportunities through equity • Remote work arrangement • Minimum commitment of 20 hours per week