Senior / Staff Product Manager, Patient Home Experience

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $221k - $331.5k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

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Headway

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

📋 Description

• Own the patient experience for Headway’s native iOS and Android apps and logged-in web portal • Define the app’s information architecture, navigation, home screen, notifications, and messaging • Make booking, rescheduling, insurance, and session-joining workflows fast and native • Extend the app ecosystem through widgets, Live Activities, voice assistants, health data, and modern sign-in • Make build-vs-buy decisions between platform SDKs and third-party integrations • Launch Headway’s first Android app and establish a path toward platform parity • Audit and improve patient workflows in the logged-in web portal • Define native-versus-web scope feature by feature • Provide a coherent app surface and patterns for partner teams including AI Patient Experience, Search, Profiles, and Visitor Growth • Maintain consistency across features shipped by multiple teams • Own app foundations including reliability, performance, release infrastructure, deep linking, and attribution • Set and measure mobile-care engagement and daily/weekly retention • Collaborate with engineering, design, research, marketing, clinical, and legal teams

🎯 Requirements

• 5+ years of product management experience • Meaningful experience with native mobile apps, owning engagement and retention • Experience building consumer mobile apps people return to • Understanding of iOS, Android, widgets, Live Activities, health data, and voice assistants • Ability to make build-vs-buy decisions involving native SDKs and third-party platforms • Experience launching on Android, or a clear point of view on launching Android well • Experience auditing user flows and reducing friction • Experience owning a shared platform, app shell, or core experience used by other teams • Ability to define engagement and retention metrics and run experiments • Experience working in high-trust spaces such as healthcare or fintech • Understanding of privacy, consent, and accessibility • Experience partnering with Legal and Clinical teams • Fluency with AI in product work and AI-powered features • Ability to work in the United States • Work authorization in the United States required; Headway participates in E-Verify

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • HSA/FSA • 401(k), including match for 2027 • Carrot Fertility reimbursement • Paid parental leave • Paid medical leave • Paid caregiver leave • Equity • Health and wellness benefits • Retirement savings • Meaningful ownership opportunities through equity

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