EAP Care Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue. • Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use. • Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence. • Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources when indicated. • Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member’s needs and goals. • Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and connection to services, as clinically appropriate. • May provide consultation and support to HR and Managers regarding employee performance concerns, crisis support, or other issues within EAP scope, while maintaining professional boundaries and confidentiality. • May assist with Critical Incident Response following a Disruptive Event in the workplace, providing telephonic in-the-moment support to members and/or assisting with arranging onsite or virtual counseling at the worksite. • Document all interactions and activities accurately and timely in the electronic case management system. • Adhere to ethical standards, clinical best practices, and confidentiality requirements, including HIPAA and applicable regulations. • Participate in individual supervision, team meetings, and case consultation. • Collaborate effectively with colleagues to ensure high-quality member care. • Maintain reliable attendance and availability for scheduled shifts and caseload responsibilities. • Complete required trainings and maintain competency in EAP protocols and procedures. • Participate in the EAP on-call rotation to provide after-hours coverage (evenings, weekends, and holidays), typically assigned approximately two weeks per calendar year.

🎯 Requirements

• Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field. • Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings. • Active professional licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential. • Ability to work efficiently in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems. • Strong cultural competence and ability to work effectively with diverse populations across workplace settings. • Excellent organizational skills and ability to complete timely, accurate clinical documentation.

🏖️ Benefits

• Health insurance • Professional development