Health Advocate

🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Deliver high-quality, member-centered clinical advocacy • Receive inbound member calls related to a wide range of healthcare issues • Assess needs and determine the best course of action while adhering to established policies • Educate members on their medical conditions, diagnostic testing, test results, and available treatment options • Build trusted relationships with members • Provide members with options for healthcare providers and services based on clinical needs • Maintain accurate documentation using approved case management systems • Respond to delegate box, service, and after-hours calls as required • Stay current on patient care procedures, diagnoses, and evolving healthcare practices

🎯 Requirements

• BSN or RN degree from an accredited college or university (required) • Active and unrestricted State or Multi-State Registered Nurse license (required) • Minimum 3–5 years of clinical and/or medical management experience • Behavioral and/or mental health experience is strongly preferred • Strong understanding of medical terminology and healthcare systems • Excellent verbal communication skills and professional phone presence • Ability to explain complex healthcare topics to diverse populations • Highly effective listening, problem-solving, and issue-resolution skills • Strong organizational and administrative abilities • Proficiency with Microsoft Word and Excel • Ability to work effectively in a collaborative, remote team environment

🏖️ Benefits

• Training and development opportunities • Supportive and friendly team environment • Opportunities for career growth • HIPAA-compliant workspace with reliable internet access