Implementation Advocate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $61k - $89k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Inovalon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

Healthcare • Data Cloud • Artificial Intelligence

Inovalon is dedicated to transforming healthcare through its advanced cloud-based solutions and analytics. The company provides healthcare organizations, including payers, providers, pharmacies, and life sciences companies, with tools to enhance patient outcomes, optimize business performance, and improve healthcare economics. The Inovalon ONE® Platform integrates vast data sources and offers a suite of over 100 solutions that facilitate real-time insights and analytics, ultimately enabling better clinical care and administrative efficiencies.

📋 Description

• Manage the client onboarding experience from initial intake through go-live, applying a consultative approach to understand provider workflows and configure solutions accordingly • Document client requirements and configure applications to meet provider business processes, with emphasis on revenue cycle management workflows including claims, remits, and eligibility • Set and manage project timelines, milestones, and expectations with customers and internal stakeholders • Troubleshoot issues using an analytical approach and escalate following defined procedures, ensuring timely communication to customers and internal teams • Identify and communicate product feedback and expansion opportunities to the appropriate internal teams • Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work • Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success

🎯 Requirements

• Minimum 2 years of experience implementing or supporting software in a high-volume environment • Healthcare IT experience with working knowledge of revenue cycle management (RCM), including claims, remits, and eligibility processes; familiarity with HIPAA transaction code sets and EDI standards (ANSI X12, 835, 837, 270/271) • Demonstrated experience with SaaS platforms and the ability to work across multiple operating systems (Windows, Linux) • Strong verbal and written communication skills with a customer-first approach • Proficiency in Microsoft Office suite; experience with CRM systems such as Salesforce is a plus • Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously • Familiarity with project management fundamentals

🏖️ Benefits

• health insurance • life insurance • company-paid disability • 401k • 18+ days of paid time off