Patient Navigator

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Assist patients in navigating the healthcare system and improve care engagement and coordination • Handle incoming calls and outreach regarding appointment scheduling, transportation, care coordination, and community resources • Connect with patients by phone, SMS, email, or IVR and encourage engagement in care • Provide live member support, including appointment scheduling, transportation coordination, and medical record transfer • Offer basic clinical education and appointment preparation support • Screen for social determinants of health and refer patients to community resources and payer ecosystems • Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal resources • Verify and update patient demographic information in the appropriate system • Follow up with patients, providers, and partners to ensure timely access to services • Ensure patient interactions comply with HIPAA and applicable federal/state laws • Track patient needs through resolution and thoroughly document interactions • Evaluate open cases and prioritize tasks for timely, high-quality support • Monitor issue trends and escalate patterns to the supervisor • Collaborate with team members to meet goals and complete tasks • Mentor new team members • Assist in user acceptance testing for system updates and enhancements • Participate in departmental improvement projects • Perform other duties as assigned

🎯 Requirements

• High School Diploma or G.E.D required • Minimum of two years’ experience in customer service, healthcare navigation, or patient support required • Associate’s degree in healthcare, social work, business administration, liberal arts, or a related field preferred • Training or certification as a Medical Assistant, Social Worker, Community Health Worker, Patient Navigator, EMT, or other healthcare-related certification preferred • Experience in care coordination, community resources, or healthcare access preferred • Ability to use computers, telephones, and related technology • Ability to perform sedentary work involving fingering, grasping, and repetitive motions • Concentration, active listening, reading information, and verbal/written communication throughout the workday • Compliance with HIPAA and applicable federal/state laws

🏖️ Benefits

• Training provided to do the job well • Supportive and friendly supervisors and staff • Room to grow • Opportunities for promotion from within • Reasonable accommodations for individuals with disabilities