Contract Operations Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $27 - $33 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Healthcare Management Administrators

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

<Healthcare Management Administrators> is a service-oriented health plan administrator that designs and delivers high-quality, affordable self-funded health plans for employers. The company provides benefits administration, member portals, customer care, and access to a large provider network in the Pacific Northwest, helping employers manage claims, ID cards, provider search, and care navigation. HMA focuses on improving member outcomes and reducing employer health plan costs through proactive, people-first solutions and experienced plan management.

📋 Description

• Assist with new group implementations by entering and validating client and member information in internal systems • Transfer and maintain prior authorizations and related data during group implementation activities • Support implementation teams with administrative and data management tasks • Enter renewal information and supporting documents into CRM and operational systems • Maintain accurate records and complete renewal documentation • Coordinate with Client Success teams on annual renewal processes and deadlines • Review and audit Summary of Benefits and Coverage documentation • Verify benefit details and funding amounts against system configuration and renewal documentation • Identify data discrepancies and assist with corrections • Perform quality checks on client and member information across multiple systems • Document audit findings and assist with resolution efforts • Audit ID card requests for completeness and accuracy before submission to Technical Operations • Review supporting documentation and system entries for compliance with procedures • Coordinate communication and follow-up for ID card production and distribution • Provide administrative support to Client Success, Claims, and Care Management teams • Manage data entry projects, document processing, record updates, and other administrative tasks • Support special projects and seasonal workload demands • Maintain confidentiality and compliance with company policies and regulatory requirements

🎯 Requirements

• High school diploma or equivalent required; associate degree preferred • 5+ years of administrative, operational support, data entry, customer service, healthcare administration, or related experience • 3+ years of experience working with databases, CRM platforms, or business systems • 5+ years of experience with Microsoft Office applications, including Excel, Outlook, and Word • Ability to manage multiple priorities and meet deadlines in a fast-paced environment • Strong organizational, communication, and problem-solving skills • Ability to maintain confidentiality when handling sensitive member and client information • Strong attention to detail and ability to identify data inconsistencies and errors • Experience in healthcare administration, health insurance, TPA operations, or employee benefits • Experience supporting enrollment, implementation, renewals, claims administration, or care management functions • Familiarity with auditing, quality assurance, or data validation processes • Knowledge of member eligibility, ID card processes, or benefit administration preferred • Background screen required prior to employment

🏖️ Benefits

• Flexible work schedules supporting people in all US time zones • Remote work option • Renovated office with free parking, gym, and refreshments • Performance management program supporting career growth • Collaborative work culture • In-person events including an annual all-hands, summer picnic, trivia night, and holiday party • Comprehensive benefits and time off package • Personal development and growth opportunities