Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 0%

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of Purview clients • Understand client needs, workflows, and success criteria to build long-term advocacy • Expedite client issues and coordinate with cross-functional teams to protect client satisfaction • Upgrade legacy clients to current account plan structures • Set up new and expansion customer contracts in the company billing system • Communicate product updates, educational content, and best practices • Collaborate with onboarding to ensure smooth transitions onto Expert View and Purview Image • Lead retention efforts for at-risk accounts and manage respectful offboarding when accounts are lost • Document and track meetings, conversations, issues, and account activity in the CRM • Maintain working knowledge of Expert View, Purview Image, and imaging/EMR workflows • Identify upsell, cross-sell, expansion, and referral opportunities within existing accounts • Build and manage an expansion pipeline, tracking activity, forecasts, and outcomes in the CRM • Identify usage trends supporting upgrades to higher-volume plans • Own the expansion sales cycle from needs discovery through proposal, negotiation, and closing • Partner with Sales and Product teams to position new offerings • Support contract renewals by demonstrating value and addressing risks before renewal dates • Meet or exceed retention, expansion, and revenue growth targets

🎯 Requirements

• College degree or at least 2-3 years of experience working with client accounts, account management, or client success • Comfort and confidence engaging in revenue-oriented conversations, including identifying needs and proposing paid solutions • Effective verbal and written communication skills demonstrating professionalism and a client-first approach • Strong organizational skills and ability to manage a multi-client portfolio and ensure timely follow-through • Ability to work independently while tracking toward individual and team goals • Positive, measured, methodical, and eager to learn • Knowledge of Microsoft applications including Excel; experience with a CRM such as HubSpot or similar preferred • Ability to travel up to 10% for in-person client meetings and company or team-mandated events • Prior experience in a blended client success/account management role with renewal or expansion revenue responsibility preferred • Experience selling or supporting healthcare, medical imaging, legal, veterinary, or research-oriented clients preferred • Familiarity with medical imaging or EMR workflows (DICOM, PACS, VNA, RIS), or demonstrated ability to learn technical products quickly, preferred • Must understand confidentiality requirements, adhere to HIPAA regulations and organizational privacy and security policies, and report suspected unauthorized PHI access, use, or disclosure

🏖️ Benefits

• Meaningful book of business with direct impact on client satisfaction and revenue growth • Career path blending client success and revenue-generating account management skills • Mission-driven work improving access to medical information and supporting better patient outcomes • Collaboration with a dedicated team where ownership, initiative, and a client-first mindset are valued