Processing Support Specialist

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Process medical record requests in a high-volume, fast-paced environment • Report directly to the Processing Manager • Assist with overflow processing due to high volume and/or coverage issues • Abide by HIPAA guidelines while ensuring the confidentiality of PHI • Process all requests within 24–48 hours of receipt for assigned accounts • Provide feedback regarding request volume and perceived issues • Monitor incoming requests received through various means • Answer patient questions and requests via phone • Perform general office duties • Aid in new client onboarding for processing with the Implementation team • Prepare processing workflows for each new account • Ensure training materials and process documentation are complete, accurate, and available before go-live • Manage the hand-off of new clients from the Implementation team to the Service team • Communicate client-specific requirements, contacts, and open items • Identify, troubleshoot, and resolve processing issues, escalating to leadership when appropriate • Coordinate and estimate KPI processing times, including turnaround time, volume, and productivity, for new and existing accounts

🎯 Requirements

• Experience working in EMR/EHR systems • Experience in medical records and/or release of information processing • Demonstrated ability to resolve issues independently and use sound judgment • Strong organization and communication skills to coordinate across Implementation, Service, and Processing teams • Fast learner • Dependable • Quick worker • Team player • Positive attitude • Someone who strives to do more • Strong understanding of confidentiality requirements • Adherence to all HIPAA regulations and organizational privacy and security policies • Timely completion of all required company-sponsored and regulatory training programs

🏖️ Benefits

• A collaborative and supportive work environment that values your ideas • Opportunities for professional development and career advancement • Medical, dental, and vision insurance • 401k matching • Remote opportunities • Paid time off • A paid volunteer day of your choice • The chance to make an impact in the health information field every day

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