Request Resolution Representative

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Provide exceptional customer service to clients, patients, and requesters • Meet daily productivity goals • Report recurring issues to the Process Integrity Manager for resolution • Conduct email and outbound call outreach on non-compliant orders to obtain missing documentation or information • Perform quality control checks on orders moving into Pending Authorization • Perform data entry to update contact details for records release • Enter new requests into MedRelease • Review orders to ensure all required documents and information are included • Monitor and manage multiple queues

🎯 Requirements

• Strong written and verbal communication skills • Excellent interpersonal skills to foster relationships with requestors, clients, and team members • Detail-oriented with the ability to resolve customer issues promptly • Strong follow-up and time management abilities • Reliable internet connection and a quiet, professional remote work environment • Excellent communication, analytical, and problem-solving skills • 1+ year of call center experience • Ability to multitask, prioritize responsibilities, and manage time efficiently • Willingness to learn and adapt • Proficiency in Microsoft Office and related applications • High school diploma or GED required • Medical industry experience preferred but not required • Customer Service: 1 year preferred • Healthcare: 1 year preferred • English required; bilingual English and Spanish is a plus

🏖️ Benefits

• A collaborative and supportive work environment that values your ideas • Opportunities for professional development and career advancement • Medical, dental, and vision insurance • 401k matching • Remote opportunities • Paid time off • A paid volunteer day of your choice • The chance to make an impact in the health information field every day