Requestor Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Strengthen key requester and client relationships • Gather, document, and collect fees for all bulk requests received through multi-channel platforms • Perform inventory analysis to drive operations • Generate and distribute reports to internal teams, external clients, and requesters • Provide near real-time status updates for inventory • Communicate weekly regarding unresolved inventory, especially items lacking complete information • Monitor and report turnaround time (TAT) for all communications • Communicate clearly, promptly, and concisely with clients and requesters • Raise issues and promote priorities in workloads • Focus on a 24-hour response time to incoming requests and statuses • Build relationships with assigned requesters to achieve satisfactory service and precise workflows • Support client advocates in achieving satisfactory client scores • Reduce inbound inquiries through proactive outbound communications • Report to the Requester Account Manager

🎯 Requirements

• Computer literacy and familiarity with various computer programs such as MS Office • Formal computer training may be advantageous in progressing in this career • Fast learner with excellent organizational skills • Strong knowledge of MS Excel • Ability to work under time constraints • Typing and data entry • Excellent written and verbal communication skills • Focus on team character pillars: prepared, honest, teacher/learner • Adherence to confidentiality requirements, HIPAA regulations, and organizational privacy and security policies • Timely completion of all required company-sponsored and regulatory training programs • May require regular access to Protected Health Information (PHI) and/or confidential client data

🏖️ Benefits

• Competitive benefits, including medical, dental, and vision insurance • 401k matching • Remote opportunities • Paid time off • A paid volunteer day of your choice • Opportunities for professional development and career advancement • Collaborative and supportive work environment • Top Workplace recognition and Inc. 5000 growth environment