Bilingual Support Representative – Seasonal

🕒 July 2

🐊 Florida, Ohio, +4 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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HealthSherpa

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $6.6M Venture Round on 2017-02

Healthcare • Consulting • Marketing

HealthSherpa is a platform offering easy and efficient ways to enroll in health insurance plans, specifically focusing on the Affordable Care Act (ACA) marketplace. The company provides tools and support for agents, agencies, and individuals to compare, quote, and enroll in health plans seamlessly integrated with HealthCare. gov. Their services include fast application processes, real-time tracking of client status, and potential earnings through the Enrollee Assistance Program. HealthSherpa prides itself on being a large ACA quoting and enrollment platform, ensuring that clients can manage their health coverage needs effectively.

📋 Description

• Spend your day in a queue taking calls from insurance agents across the country • Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage • Help agents troubleshoot the platform and answer questions about applications and referrals • Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call • Support with other related tasks as needed

🎯 Requirements

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia • Fluency in spoken and written Spanish • Previous customer service experience • 3+ years of combined education, work, or volunteer experience • Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged • A dedicated space to work remotely that has room for a desktop monitor and other provided equipment • A work space that is free of background noise and distraction to provide information privacy • Reliable home internet with download speed exceeding 128Mbps

🏖️ Benefits

• Fully remote employment • Computer and equipment for the duration of the role • Monthly internet stipend • Paid training • Overtime opportunities • Great compensation package at a high-growth, profitable company • Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents • HSA/FSA options with corresponding contribution limits • Monthly grocery stipend and home internet reimbursement • 401K w/ a match after a grace period • Life and AD&D coverage • Disability insurance (Short and Long Term) • Parental leave • Four (4) weeks of paid vacation in addition to paid holidays • Home office budget for remote team members • Mental health and other wellbeing support programs through a partner network