Seasonal Bilingual Agent Support Representative

🕒 July 2

🐊 Florida, Ohio, +4 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HealthSherpa

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $6.6M Venture Round on 2017-02

Healthcare • Consulting • Marketing

HealthSherpa is a platform offering easy and efficient ways to enroll in health insurance plans, specifically focusing on the Affordable Care Act (ACA) marketplace. The company provides tools and support for agents, agencies, and individuals to compare, quote, and enroll in health plans seamlessly integrated with HealthCare. gov. Their services include fast application processes, real-time tracking of client status, and potential earnings through the Enrollee Assistance Program. HealthSherpa prides itself on being a large ACA quoting and enrollment platform, ensuring that clients can manage their health coverage needs effectively.

📋 Description

• Take calls from insurance agents across the country in a queue-based support environment • Learn the ACA enrollment process and help insurance agents navigate the platform to enroll clients in insurance coverage • Troubleshoot the platform and answer questions about applications and referrals • Follow support protocols while providing thoughtful, efficient, and empathetic service • Support with other related tasks as needed • Report to a team Supervisor • Work through the end of December 2026, with a possible extension into January 2027 if Open Enrollment is extended

🎯 Requirements

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia • Fluency in spoken and written Spanish • Previous customer service experience • 3+ years of combined education, work, or volunteer experience • Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged • Dedicated space to work remotely with room for a desktop monitor and other provided equipment • Workspace free of background noise and distraction to provide information privacy • Reliable home internet with download speed exceeding 128Mbps • Authorization to work in the U.S. • No current or future employment visa sponsorship requirement

🏖️ Benefits

• Fully remote employment • Computer and equipment for the duration of the role • Monthly internet stipend • Paid training • Overtime opportunities • Health, vision, and dental coverage for you, your spouse, and dependents (full-time employees) • HSA/FSA options with corresponding contribution limits (full-time employees) • Monthly grocery stipend and home internet reimbursement (full-time employees) • 401K with a match after a grace period (full-time employees) • Life and AD&D coverage (full-time employees) • Short- and long-term disability insurance (full-time employees) • Parental leave (full-time employees) • Four weeks of paid vacation in addition to paid holidays (full-time employees) • Home office budget for remote team members (full-time employees) • Mental health and other wellbeing support programs through a partner network (full-time employees)