Crisis Contact Supervisor

Job not on LinkedIn

🔥 22 hours ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heartline

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Heartline is a web presence whose provided source is primarily front-end CSS and layout for a multi-language (EN/FR) site. The code indicates styled content blocks and responsive grid layout used to present information and visual content, but the snippet contains no clear details about specific products, services, or market focus.

📋 Description

• Provide leadership, guidance, and operational oversight to Crisis Contact Specialists across the 24/7 988 NBU Suicide and Crisis Lifeline • Monitor and analyze contact center metrics, including service levels, real-time adherence, forecasting, and staff performance • Assist with reporting related to program and contract requirements • Provide direct chat or text service coverage during high-volume periods or when needed to maintain service levels • Support specialists with crisis de-escalation, emergency interventions, documentation, and complex contacts involving minors or high-risk individuals • Conduct coaching and feedback sessions to support skill development, performance improvement, and best-practice adherence • Assist with staff onboarding, training, and professional development • Participate in quality improvement, performance monitoring, and program data reporting • Maintain the accuracy of the community resource database • Support staffing and scheduling, including absence coverage and shift adjustments • Collaborate with leadership on staffing, training, coaching, and performance concerns • Assist with community outreach, presentations, and disaster or public health emergency response efforts • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • Bachelor’s degree preferred • Supervisory or management experience required • Experience in nonprofit or call center settings preferred • Strong communication, computer, and analytical skills • Effective time management, organization, and attention to detail • Ability to lead, coach, and support the development of a diverse team • Compassionate, empathetic, and nonjudgmental approach to individuals with complex and diverse needs • Ability to work independently and collaborate effectively within a professional team environment • Ability to handle and manage stress related to crisis contacts • Reliable and flexible, with willingness to work days, evenings, overnights, weekends, and holidays • Physically able to sit for long periods, use the telephone/computer, bend/stoop, and occasionally lift up to 20 pounds • Applicants must reside in Oklahoma

🏖️ Benefits

• Comprehensive benefits package for eligible full-time employees and eligible family members • Medical, dental, and vision insurance • Employer pays 90% of the employee-only premium for the core medical plan • $30,000 employer-paid basic life insurance • Voluntary term life, short-term disability, critical illness, hospital indemnity, and accident insurance through Mutual of Omaha • 401(k) retirement plan eligibility beginning the first of the month following six months of employment • Dollar-for-dollar employer match on the first 2% of eligible compensation contributed to the 401(k), subject to a six-year vesting schedule • Eligibility for the Public Service Loan Forgiveness (PSLF) Program • Remote work after completion of the initial training period