Overnight Veterinary Care Coordinator, Customer Care Representative

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $35k - $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heartstrings Pet Hospice & In-Home Euthanasia

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Heartstrings Pet Hospice & In-Home Euthanasia is a network of dedicated veterinarians focused on providing a compassionate and tranquil end-of-life journey for pets. Specializing in palliative care, pain management, and geriatric pet care, they prioritize preserving the human-animal bond during challenging times. Their services include in-home euthanasia, grief counseling, pet memorial services, and care coordination for aging pets, ensuring that pets can depart in comfort and love, on their own terms, in their own homes.

📋 Description

• Answer incoming calls from pet families during the 10 PM–6 AM overnight shift • Provide calm, compassionate support during emotional and end-of-life conversations • Explain Heartstrings services and appointment availability • Gather and accurately document pet and family information • Schedule in-home veterinary appointments • Support families with hospice, quality-of-life, and end-of-life care questions • Coordinate with veterinarians and internal team members • Maintain accurate records and meet quality, attendance, and performance standards

🎯 Requirements

• Experience in customer service, call centers, veterinary reception, veterinary client service, healthcare scheduling, or remote support • Excellent verbal and written communication skills • Compassion and emotional intelligence when assisting grieving or distressed families • Strong attention to detail and computer skills • Ability to learn scheduling, CRM, phone, email, mapping, and other cloud-based systems • Ability to work independently in a remote environment • Dependable attendance and punctuality throughout the overnight shift • Previous veterinary or animal-care experience is a plus • Ability to work the 10:00 PM–6:00 AM third shift

🏖️ Benefits

• Medical, Dental, and Vision insurance • Life Insurance (Basic, Voluntary, and AD&D) • Long Term & Short Term Disability Insurance • Traditional 401K • Retirement benefits • Generous Paid Time Off (PTO) • Employee wellness resources • Training and professional development • Pet-Related Benefits • 100% Remote Work • Overtime eligible • Long Term Growth