Associate, Customer Care – English

🔥 2 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KnowFully Learning Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

📚 Education

🏥 Healthcare

💸 Finance

Education • Healthcare • Finance

KnowFully Learning Group is a leading provider of innovative learning solutions that empower professionals across the Accounting & Finance and Healthcare sectors. The company offers a diverse array of engaging and comprehensive educational resources tailored to individual learning styles, enabling practitioners to stay informed and maintain their credentials. With a rich history in finance and a recent expansion into healthcare education, KnowFully creates impactful courses and content that drive better outcomes for both professionals and their clients or patients.

📋 Description

• Act as a liaison and provide product and service guidance to customers • Resolve emerging customer problems accurately and efficiently • Manage large volumes of incoming customer inquiries via phone, email, live chat, and other channels • Identify and assess customer needs to achieve satisfaction • Build sustainable relationships through open and interactive communication • Provide accurate, valid, and complete information using appropriate methods and tools • Handle complaints and provide solutions and alternatives within required time limits • Follow up to ensure issue resolution • Maintain records of customer interactions in required systems • Follow communication procedures, guidelines, and policies • Engage customers proactively • Identify sales leads • Support sales goals and excellent service standards to maintain high customer satisfaction

🎯 Requirements

• Excellent verbal and written communication skills • Excellent interpersonal, relationship-building, and customer service skills • Excellent organizational skills and attention to detail • Excellent time management skills with a proven ability to meet deadlines • Strong computer and data entry skills • Microsoft Office proficiency preferred • Ability to multitask in a fast-paced environment • Proper phone and email etiquette • Ability to work independently and as part of a team • Ability to adapt to changing company and department needs • Cooperative, professional, and positive attitude • Ability to function in a high-paced and sometimes stressful environment • College degree or equivalent work experience preferred • Familiarity with CRM and Zendesk systems and practices • Microsoft Dynamics experience preferred • Prolonged periods of sitting at a desk and working on a computer • Availability for Monday–Thursday shifts of 8:30 AM–5:00 PM or 11:30 AM–8:00 PM EST, Friday 9:30 AM–6:00 PM EST, and approximately one Saturday shift per month

🏖️ Benefits

• Comprehensive benefits package including health, dental, vision, life, and disability insurance • Paid time off • 401(k) retirement plan with employer match