Field Service Technician – Postpress

Job not on LinkedIn

🕒 July 21

🏄 California – Remote

🏄 California – Remote

💵 $72.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heidelberg Materials

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions, with leading market positions in cement, aggregates, and ready-mixed concrete. The company operates in around 50 countries and employs approximately 51,000 people at nearly 3,000 locations. Heidelberg is committed to environmental responsibility and is a front runner in achieving carbon neutrality and promoting a circular economy in the building materials industry, while also focusing on digitalisation to provide new opportunities for customers.

📋 Description

• Work at customer sites to provide on-site setup, installation, and repair of Heidelberg Commercial Bindery equipment, including Polar Cutters and Stahl Folders • Perform mechanical and electrical troubleshooting of Heidelberg Postpress bindery equipment • Conduct maintenance and training on Heidelberg Postpress commercial bindery equipment • Work with qualified riggers to install or move new or used equipment • Return unused parts, out-of-box failures, and incorrectly supplied parts • Complete expenses, timesheets, online training, car maintenance, and other paperwork promptly • Keep the dispatch team informed about estimated job duration and changes • Keep customers updated on estimated arrival times and repair status • Unpack equipment and accessories, install control cabinets, check electrical power and compressed air with a Certified Electrician, configure and adjust equipment, and test it to factory standards • Provide initial and ongoing formal customer operator and equipment maintenance training • Assess customer training needs and recommend additional training to Heidelberg US • Troubleshoot and repair complex electrical, mechanical, or pneumatic problems as directed by the Field Service Manager or Global Support Center customer support team • Provide detailed technical feedback through the Mobile Service App during and after customer visits • Take ownership of assignments and escalate to second level when necessary to ensure customer satisfaction and job closure

🎯 Requirements

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology • Minimum two years in field engineering positions servicing complex electro-mechanical devices and high-demand customer locations • High School Diploma or equivalent • 5 to 10 years of field service experience • Demonstrated customer management skills and strong commitment to customer satisfaction • Ability to independently manage a large service territory and service assets • Ability to troubleshoot electrical and mechanical problems to the component level • Ability to provide telephone technical support and communicate effectively by telephone and email with the Global Solutions Center Helpdesk • Knowledge of high- and low-voltage wiring • Capability to identify and qualify single-phase and three-phase power requirements • Strong mechanical aptitude, including use of critical alignment tools while holding .001" tolerances • Frequently lift objects up to 70 lb • Ability to work within tight spaces, crawl on hard concrete floors, and physically contort to access components • Ability to work with minimal supervision • Customer and people relationship skills • PC skills • Ability to travel overnight • Able to travel up to 75% of the workweek and occasionally work weekends

🏖️ Benefits

• Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 • Workplace free from serious recognized hazards • Safe tools and equipment maintained in accordance with OSHA standards • Equal employment opportunity and discrimination-free workplace