Field Service Technician, Postpress

Job not on LinkedIn

🕒 July 21

🏄 California – Remote

🏄 California – Remote

💵 $72.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 56%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heidelberger Druckmaschinen AG

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1850

🏭 Manufacturing

Manufacturing • Printing • Digital Transformation

Heidelberger Druckmaschinen AG is a leading technology company in the global printing industry, specializing in the production of high-performance printing machines and digital printing solutions. The company has a long history of innovation and offers a comprehensive range of services including maintenance, consumables, and software solutions designed to streamline the printing process. With a focus on sustainability and digital transformation, Heidelberger Druckmaschinen AG is well-positioned to meet the evolving needs of print service providers and manufacturers.

📋 Description

• Work at customer sites to provide on-site setup, installation, repair, and training for Heidelberg Commercial Bindery equipment • Perform mechanical and electrical troubleshooting of Heidelberg Postpress bindery equipment • Conduct maintenance and training on Heidelberg Postpress commercial bindery equipment • Work with assigned qualified riggers to install or move new or used equipment • Return unused parts, out-of-box failures, and incorrectly supplied parts • Complete expenses, timesheets, online training, car maintenance, and other paperwork • Keep the dispatch team informed about estimated job duration and changes • Keep customers updated on ETA and repair status • Install equipment by unpacking equipment, accessories, and control cabinets; checking electrical power and compressed air with a Certified Electrician; performing initial setup and adjustment; and testing to factory standards • Provide initial and ongoing formal customer operator and equipment maintenance training • Assess customer training needs and recommend additional training to Heidelberg US • Perform periodic on-site troubleshooting and repairs for complex electrical, mechanical, or pneumatic problems as directed by the Field Service Manager or Global Support Center • Provide detailed technical feedback through the Mobile Service App (MService) after customer visits

🎯 Requirements

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology • Minimum two years in field engineering positions servicing complex electro-mechanical devices and high-demand customer locations • High School Diploma or equivalent • 5 to 10 years of field service experience • Demonstrated customer management skills and commitment to customer satisfaction • Ability to independently manage a large service territory and service assets • Ability to troubleshoot electrical and mechanical problems to the component level • Ability to provide telephone technical support and communicate effectively by telephone and email with the Global Solutions Center Helpdesk • Knowledge of high- and low-voltage wiring • Ability to identify and qualify single-phase and three-phase power requirements • Strong mechanical aptitude and ability to use critical alignment tools holding tolerances of .001" • Frequently lifting objects up to 70 lb • Ability to work within tight spaces, crawl on hard concrete floors, and physically contort to access components • Ability to work with minimal supervision • Customer and people relationship skills • PC skills • Ability to travel overnight • Able to travel up to 75% of the workweek and occasionally work weekends

🏖️ Benefits

• Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 • Workplace free from serious recognized hazards • Safe tools and equipment maintained for employees

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