Technical Clarification Specialist

Job not on LinkedIn

🕒 September 23

🇺🇸 United States – Remote

💵 $72.8k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heidelberger Druckmaschinen AG

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1850

🏭 Manufacturing

Manufacturing • Printing • Digital Transformation

Heidelberger Druckmaschinen AG is a leading technology company in the global printing industry, specializing in the production of high-performance printing machines and digital printing solutions. The company has a long history of innovation and offers a comprehensive range of services including maintenance, consumables, and software solutions designed to streamline the printing process. With a focus on sustainability and digital transformation, Heidelberger Druckmaschinen AG is well-positioned to meet the evolving needs of print service providers and manufacturers.

📋 Description

• Provide remote technical support by diagnosing and troubleshooting equipment issues to minimize customer downtime • Manage service incidents and notifications, ensuring timely responses and SLA compliance • Coordinate case ownership, status updates, and shift handovers • Partner with Lifecycle Operations to reduce downtime, optimize service costs, and improve contract profitability • Prepare troubleshooting documentation, repair recommendations, and onsite service plans • Identify required spare parts, technician skill levels, and estimated labor hours • Analyze technical issues, escalate complex cases, and communicate updates to technical experts • Support predictive maintenance initiatives by creating service notifications and coordinating planned interventions • Utilize diagnostic tools and maintain accurate service records and solution documentation • Collaborate with third-party vendors and internal teams to resolve technical issues and meet service commitments • Maintain and expand product knowledge through ongoing training and professional development • Provide technical guidance to field service teams on repairs, spare parts, and equipment upgrades • Perform onsite machine repairs when required and approved • Assist the sales team with technical product support and expertise

🎯 Requirements

• Associate degree or vocational apprenticeship • 5 to 7 years of related work experience • Mechanical troubleshooting experience with Gallus / label products • Ability to provide technical support, diagnose and troubleshoot equipment issues • Ability to analyze technical issues and escalate complex cases • Ability to identify spare parts, technician skill levels, and estimated labor hours • Ability to travel up to 33% • Ability to perform onsite machine repairs when required and approved

🏖️ Benefits

• Travel up to 33% • Ongoing training and professional development • Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 • Workplace free from serious recognized hazards and compliance with OSHA standards • Equal employment opportunity and discrimination-free work environment

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