Field Service Specialist

🔥 20 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kenco Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1950

💼 Consulting

🍽️ Food & Beverage

🏥 Healthcare

💰 Private equity on 2022-11

Consulting • Food & Beverage • Healthcare

Kenco Group is a U. S. -based third-party logistics (3PL) provider offering integrated supply chain services including warehousing and distribution, transportation management, freight brokerage, dedicated contract carriage, eCommerce fulfillment, parcel and material handling solutions, and automation/telematics-enabled reporting. With over 70 years in business and an emphasis on combining legacy experience with modern technology—data analytics, automation, and innovation labs—Kenco partners with consumer packaged goods, retail/eCommerce, food & beverage, life sciences, and industrial clients to optimize operations and scale logistics solutions. The company emphasizes custom, scalable solutions, sustainability, and strategic consulting for customers across North America.

📋 Description

• Coordinate operational readiness activities for new site startups, including budget tracking, resource deployment planning, readiness assessments, and status reporting • Monitor startup and deployment expenditures and provide reporting, analysis, and recommendations • Facilitate technician onboarding and field-based training with Learning & Development and operational leadership • Participate in technician interviews and provide technical assessments and hiring recommendations • Evaluate technical proficiency during onboarding and provide developmental feedback and readiness assessments • Advise Operations Managers and Regional Service Managers on workforce readiness, technical capability gaps, process improvements, and operational efficiencies • Provide on-site technical leadership for facility startups, operational disruptions, and critical staffing needs • Serve as the technical escalation point for complex equipment, system, and operational issues • Deliver hands-on coaching, technical training, and developmental feedback to field technicians • Partner with operational leaders to assess workforce readiness, prioritize field support deployments, and improve service delivery • Build and maintain customer relationships through expert technical support • Support the Kenco Operating System through continuous improvement initiatives, operational audits, investigations, and safety and performance improvements

🎯 Requirements

• High school diploma or equivalent required • Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred • 5-8 years of experience in material handling equipment service, maintenance, or related technical field • 2-4 years of supervisory or lead technician experience required • Demonstrated expertise in troubleshooting complex mechanical, electrical, and/or automated systems • Proven ability to train and mentor others in technical environments • Strong working knowledge of business systems and technology platforms • Prior experience as a trainer or lead technician preferred • Capable working with Microsoft Excel, Word, and Outlook • Capable of setting up an iPad • Certified forklift operator trainer • Expected travel approximately 50%-75% • Flexibility to deploy on short notice based on business needs

🏖️ Benefits

• Medical insurance including HSA, HRA and FSA accounts • Supplemental insurance including critical illness, hospital indemnity, accidental injury • Dental Insurance • Vision Insurance • Basic Life and Supplemental Life • Short Term and Long Term Disability • Paid Parental Leave • 401(k) • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) • Employer Paid Holidays- 10 days