Associate Director, Client Success

🕒 Yesterday

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Hello Heart

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

💼 Consulting

🧘 Wellness

Healthcare • Consulting • Wellness

Hello Heart is a healthcare technology company offering a mobile app to help individuals track and improve their heart health. The app provides real-time tips, allows users to track their blood pressure, and offers personalized insights to help users manage their heart health more effectively. Hello Heart also partners with businesses, health plans, and labor unions to provide these tools to their employees and members, demonstrating a significant impact on heart health outcomes through personalized and data-driven approaches. Privacy and security of health data are prioritized, ensuring members' health information is protected.

📋 Description

• Develop and execute strategic account plans driving revenue growth, client adoption, retention, and market expansion • Own renewals, upsell, and expansion opportunities across assigned high-value accounts • Identify new use cases, departments, service lines, and expansion opportunities within existing accounts • Serve as primary contact for executive stakeholders, including C-suite, clinical, procurement, and operational leaders • Build trusted relationships positioning Hello Heart as a critical client-success partner • Lead business reviews with senior stakeholders on performance, outcomes, priorities, and long-term strategy • Manage complex renewal cycles, multi-stakeholder procurement processes, and public sector decision-making pathways • Partner with Product, Clinical, Marketing, and Operations to deliver strong client experiences and outcomes • Share market feedback and customer insights to inform product, client success, and go-to-market strategy • Track account performance against key metrics and identify retention risks, opportunities, and mitigation plans • Travel up to 40% to support client engagement, executive relationship building, and strategic account growth

🎯 Requirements

• Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs • 7+ years of experience in enterprise sales, strategic account management, client success, or management consulting • Proven experience managing complex, high-value health care accounts, preferably across public sector or other regulated environments • Strong experience engaging, advising, and influencing C-level health care stakeholders • Deep understanding of health systems, payers, public sector health care ecosystems, procurement processes, and renewal cycles • Strong strategic thinking, account planning, revenue ownership, and business review capabilities • Excellent communication, negotiation, executive presence, and stakeholder management skills • Experience working cross-functionally in fast-paced, matrixed organizations • Bachelor’s degree required • Master of Business Administration, Master of Public Health, or equivalent advanced degree preferred

🏖️ Benefits

• Positive, diverse, and supportive culture • Collaborative, creative, and courageous work environment