Bilingual Front Desk Virtual Assistant, Spanish-English

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Serve as the first point of contact for patients • Provide professional administrative and front-desk support • Answer incoming calls from patients in English and Spanish • Schedule, reschedule, and cancel appointments • Collect and accurately enter patient information • Send appropriate forms and documents to new patients • Respond to general front-desk inquiries • Route billing, insurance, medication, or other specialized questions to the appropriate team member • Take accurate notes and document relevant information • Provide a friendly, professional, and helpful patient experience • Follow established procedures for handling confidential information • Maintain patient privacy and follow HIPAA requirements • Use the company's designated phone, email, scheduling, and electronic record systems

🎯 Requirements

• Fluent in English and Spanish, both written and spoken • Excellent verbal communication and phone etiquette • Previous front desk, receptionist, customer service, or healthcare experience preferred • Strong organizational and attention-to-detail skills • Comfortable handling multiple tasks and managing appointments • Professional, friendly, and patient demeanor • Able to handle confidential information appropriately • Comfortable learning new software and systems • Willing to complete HIPAA certification • Experience working with Spanish-speaking patients • Medical or healthcare front desk experience preferred • Experience scheduling appointments preferred • Experience working with an EHR or scheduling system preferred • Experience handling patient calls preferred

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Potential for increased hours or additional accounts based on performance • Strengthen your resume with verified, legitimate U.S. client experience • We value loyalty and recognize those who grow with us