Healthcare Virtual Assistant – Behavioral Health

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Handle incoming calls • Schedule and reschedule appointments • Manage patient inquiries • Coordinate intake and conduct follow-ups • Verify patient insurance eligibility and benefits • Submit prior authorization requests and follow up on pending approvals • Submit insurance claims • Monitor claim status and follow up on unpaid or denied claims • Assist with accounts receivable • Maintain accurate patient records • Assist with clinical documentation and medical scribing • Manage electronic health records • Contact former or prospective patients • Support patient re-engagement • Assist with appointment setting and follow-up

🎯 Requirements

• Hands-on experience working in healthcare, behavioral health, mental health, psychiatry, or a related medical setting • Experience with relevant healthcare workflows, depending on the position • Familiarity with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or similar platforms • Experience using insurance portals, phone systems, and other healthcare administrative tools is an advantage • Strong written and spoken English • Warm, professional communication style for patient-facing roles • Excellent attention to detail and organizational skills • Ability to follow established workflows • Ability to handle confidential patient information responsibly and follow privacy requirements • Reliable and self-motivated • Comfortable working independently in a remote environment

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Strengthen your resume with verified, legitimate U.S. client experience • Recognition for loyalty and long-term growth