Patient Care Coordinator – Insurance, Front Desk

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔒 Insurance

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Manage inbound and outbound patient communication through Weave during business hours • Respond to patient messages, questions, and scheduling requests • Call and text new patient inquiries to convert inquiries into scheduled appointments • Schedule patients and coordinate appointment-related updates • Perform insurance eligibility and benefits verification • Explain insurance coverage, benefits, and expected costs to patients • Obtain prior authorizations through EviCore when required • Work with Blue Cross Blue Shield, Moda, PacificSource, and cash-pay patients • Communicate scheduling updates and insurance status to the clinical team through Slack • Keep patient records, messages, and follow-ups organized and current • Follow HIPAA and practice confidentiality requirements • Support front-desk and administrative tasks as needed

🎯 Requirements

• Previous experience with US healthcare insurance eligibility and benefits verification • Hands-on experience with prior authorizations in a US healthcare setting • Ability to confidently speak with patients about insurance benefits and explain coverage clearly • Excellent spoken and written English with a clear, professional, and neutral-sounding accent • Warm, reassuring, and professional phone manner • Strong conversational skills with nervous, hesitant, or concerned patients • Highly organized and detail-oriented • Ability to manage multiple patient conversations and follow-ups • Comfortable working in a fast-paced environment • Strong computer skills and ability to learn new software quickly • Comfortable handling confidential patient information and following HIPAA requirements • Minimum 50 Mbps upload and download internet speed • Verified backup internet connection required; mobile phone hotspots are not acceptable • Backup power source required, such as a UPS or generator • Quiet, professional workspace suitable for voice work • Noise-canceling headset required • Reliable computer capable of running software systems and a softphone simultaneously • Windows 11 or the most recent Apple OS/update required

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Strengthen your resume with verified, legitimate U.S. client experience • Recognition for loyalty and long-term growth