Psychiatric Practice Patient Access, Front Desk & Intake

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Answer incoming calls, identify patient needs, respond to inquiries, and schedule appointments • Guide patients through the intake process and ensure required paperwork is completed • Assist patients with online forms, medication history, and other intake information • Explain practice policies and procedures, including cancellation policies • Follow up with patients who are late or have not joined scheduled Zoom appointments • Help patients connect to Zoom appointments • Review Charm Health to verify appointment payments • Flag significantly overdue payments for follow-up • Perform insurance eligibility and benefits verification according to the established checklist • Maintain accurate patient records and follow privacy requirements • Communicate professionally and compassionately with patients, including anxious, frustrated, or emotionally distressed patients

🎯 Requirements

• Direct, hands-on experience working in a psychiatric or mental health practice is required • Familiarity with commonly prescribed psychiatric medications, including antidepressants and SSRIs • Basic understanding of the purpose of common anxiety medications • Understanding of copays, coinsurance, deductibles, visit limits, eligibility checks, and insurance benefits verification • Experience using electronic medical record systems • Familiarity with Charm Health is preferred • Experience managing incoming calls through a business phone system • Familiarity with RingCentral is preferred • Clear, professional verbal communication • Ability to explain information in a way patients can easily understand • Strong attention to detail and consistent follow-through • Ability to manage patient calls and intake tasks without overlooking steps • Dependable work history and commitment to a full-time schedule • Ability to work independently in a busy telehealth practice • Professionalism, accountability, and stable employment history

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Strengthen your resume with verified, legitimate U.S. client experience • We value loyalty and recognize those who grow with us