Virtual Care Coordinator – Pediatrics, Bilingual English/Spanish

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Manage the well-visit scheduling task queue using due, overdue, and upcoming filters • Review task history before taking action • Schedule age-appropriate well visits and contact parents, caregivers, or adult patients by phone, portal, or text • Ensure patients are scheduled with appropriate providers based on age • Keep recall reminders and scheduling tasks current • Pull eligible-patient lists and Appointment Agendas from the MHS Secure Provider Portal for the Centene CoC+ program • Match eligible patients against upcoming appointments and schedule patients without a visit this year • Check CoC+ lists monthly as agenda items are updated • Pull and upload CoC+ agendas before eligible patient visits • Add CoC+ chart alerts for in-office staff • Review completed agendas for unanswered items • Enter documented agenda responses and diagnoses into the portal exactly as documented • Submit CoC+ agendas electronically and track completion by provider toward an 80% goal • Pull care-gap reports from Medicaid managed care plans and other payer portals • Contact families and schedule needed visits or services • Flag open care gaps in patient charts before visits • Track and follow up on open and closed care gaps by payer • Support HEDIS programs by helping pull and submit medical record documentation • Document outreach attempts and outcomes in charts or tasks • Communicate with providers, in-office staff, and billing staff • Perform other scheduling and care-coordination tasks as assigned

🎯 Requirements

• Bilingual English/Spanish (fluent spoken and written) • Comfortable calling, texting, and messaging parents and caregivers in either language • Excellent customer service skills • Strong spoken and written English communication skills • Pediatric experience in a pediatric practice or pediatric care coordination role • Understanding of age-based well-child visits • Experience with EHR task queues and scheduling • Experience reviewing patient history before taking action • HIPAA-trained and careful with protected health information • Highly detail-oriented • Available during office hours in Central Time • Pediatric nursing background or comparable pediatric clinical role preferred • Familiarity with U.S. health insurance, especially Medicaid managed care plans and payer portals preferred • Working knowledge of ICD-10, CPT, CPT II, and HCPCS preferred • Experience closing care gaps for Medicaid and other payer populations, including risk adjustment preferred • Experience navigating payer provider portals to pull care-gap reports and patient lists preferred

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home

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