
1001 - 5000 employees
Founded 2015
📦 Logistics
📣 Marketing
💼 Consulting
💰 Seed Round on 2016-01
Logistics • Marketing • Consulting
Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.
🔥 1 minute ago
🐎 Kentucky – Remote
💵 $20 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🤑 Sales
🚫👨🎓 No degree required
👻 Ghost score 0%
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1001 - 5000 employees
Founded 2015
📦 Logistics
📣 Marketing
💼 Consulting
💰 Seed Round on 2016-01
Logistics • Marketing • Consulting
Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.
• Own and manage an assigned book of long-tail accounts across Develop, Maintain, and Automate revenue tiers • Drive retention, growth, and selective cross-sell within Maintain and Develop accounts • Identify accounts ready to graduate into the field book and coordinate warm handoffs with field representatives • Maintain accurate records of account activity, notes, and qualified opportunities in Salesforce • Build and execute outbound prospecting through calls and emails • Qualify leads based on decision-maker identification, business fit, and opportunity sizing • Coordinate with the CX/Sales Support team on inbound leads to ensure consistent follow-up and qualification • Balance account management and new business prospecting according to program-level targets • Track and report pipeline metrics, including opportunities created, pipeline value, conversion rates, and revenue generated • Participate in weekly, monthly, and quarterly business reviews • Stay current on the client’s product portfolio, pricing policy, and promotional programs • Perform other related tasks as assigned by the client or Helpware management
• At least 2–3 years of experience in account management, inside sales, business development, or a related sales role • Proven experience managing customer accounts, generating leads, and driving revenue growth • Experience using Salesforce or other CRM platforms to manage pipelines and customer interactions • Strong communication, relationship-building, and negotiation skills • Results-oriented with the ability to manage multiple accounts and achieve sales targets in a fast-paced environment
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