Customer Care Lab Representative

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $37.7k - $59k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Provide support to Clinical Lab Specialists and build customer relationships through daily telephone and email interaction • Handle routine customer matters related to account establishment, order entry, pricing maintenance and order/product-status questions • Answer inquiries about orders, invoices and shipments • Process return authorizations, credits, shipment traces and short-shipment claims • Apply customer credit card payments, spread unapplied cash and process customer-requested credits • Build and maintain consultative customer relationships and primary relationships for house accounts • Assist CLSs with equipment quotes and customer inquiries • Work with CLSs and manufacturer representatives to provide customer quotations • Maintain technical product knowledge to provide laboratory support • Provide product information and promotional materials to generate additional sales and open new accounts • Facilitate equipment installations, start-up orders, installation scheduling and training • Process orders and cancellations • Set up and maintain lab pricing contracts • Set up sequestered lot-specific/dated controls and calibrators and monitor standing orders • Set up and process routine/standing customer orders • Interact with distribution centers and manufacturers regarding order status, availability, lot numbers, revisions and expediting • Notify CLSs, Sales Management and department managers of unusual customer concerns • Contact manufacturers for warranty, product, technical, drop-ship and return-authorization information • Maintain customer accounts according to policies and procedures • Use Siebel for alert comments and account identification • Participate in training sessions, in-services, meetings and special projects • Perform other duties as required

🎯 Requirements

• Candidates should be located in the Eastern time zone • Expected to work 8:30am – 5:00pm EST • Strong customer service and verbal and written communication skills • Good telephone etiquette • Ability to answer a high volume of calls and prioritize tasks • Effective dispute resolution • Ability to learn applicable computer systems • Ability to work independently with limited supervision • Knowledge of the functionality of laboratory equipment and related reagent consumables, including the types of tests instruments can perform • Capable of preparing professional laboratory quotes for prospective lab customers • Strong time management and ability to prioritize work and meet deadlines • Very good attention to detail and accuracy • Ability to work with complex issues • Ability to plan and arrange activities • Very good interpersonal communication skills • Ability to maintain confidential and highly sensitive information • Ability to work in a team environment • Ability to multi-task • Ability to manage conflict • Capacity to work effectively under pressure • Typically 3 or more years of related experience • Typically high school education, vocational training and/or on-the-job training • Travel typically less than 10% • No special physical demands required

🏖️ Benefits

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • PTO • Paid Parental Leave • Income Protection • Work Life Assistance Program • Flexible Spending Accounts • Educational Benefits • Worldwide Scholarship Program • Volunteer Opportunities • Incentive eligibility not reflected in the posted base salary range