Senior Customer Success Manager – HPE Networking

🔥 0 minutes ago

⛰️ Colorado, Florida, +1 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🤠 Texas – Remote

💵 $105.5k - $243k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔧 Hardware

🤖 Artificial Intelligence

💰 $1.5G Post-IPO Equity - Hewlett Packard Enterprise on 2025-04

Enterprise • Hardware • Artificial Intelligence

Hewlett Packard Enterprise is an enterprise-focused technology company that delivers infrastructure, software, and services to help organizations build, manage, and secure hybrid cloud and AI-enabled environments. The company’s offerings — reflected in the provided text — include servers and high-performance computing (HPE ProLiant, HPE Cray), enterprise storage (HPE Alletra), networking products and services (HPE Aruba, Juniper partnership), AI platforms and turnkey AI factories, hybrid cloud and as-a-service offerings (GreenLake), security and networking (Zero Trust, SASE), and a broad portfolio of professional, advisory, and support services. HPE positions itself as a partner for large organizations modernizing data centers, deploying AI at scale, and adopting hybrid cloud operations.

📋 Description

• Serve as a trusted advisor for customers on HPE’s SSE Atmos offerings • Drive consumed cloud revenue for the company • Onboard customers and help define and achieve adoption success criteria • Provide proactive recommendations and advice • Amplify the value of HPE offerings through a business-led, outcome-focused approach • Advocate for innovation and early adoption of cloud technologies • Work with Technical Support to resolve customer issues • Build C-level customer relationships that drive loyalty and frictionless adoption • Collaborate with internal HPE teams to help customers unlock the full potential of Atmos solutions • Capture offering capabilities and identify gaps related to customer use cases through a closed-loop engagement process • Ensure a consistent customer experience throughout the customer lifecycle • Identify expansion opportunities for Sales to drive account growth

🎯 Requirements

• 5+ years of experience in a customer-facing customer success, account management, or strategic consulting organization • Experience working in a B2B SaaS organization • Strong familiarity with security concepts, remote access, and cloud • Strong empathy for customers and passion for customer success • Excellent communication and presentation skills • Self-motivated, proactive team player with innovative ideas • Strong interpersonal skills and experience building internal and external relationships • Track record of highly professional customer service in a fast-paced, dynamic environment • Experience driving and tracking a consistent customer engagement process • Experience with CSM tools • Account relationship management experience • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus • Occasional travel

🏖️ Benefits

• Comprehensive benefits suite supporting physical, financial, and emotional wellbeing • Personal and professional development programs • Flexible work arrangements to manage work and personal needs • Remote/teleworker arrangement, primarily working from home • Variable incentives may be offered