Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Hawaii, +8 more states – Remote

⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $92.6k - $128.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Ensure customer success by driving full value realization of the Segment platform • Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy • Manage customer relationships as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing • Cultivate relationships with IT, engineering, and development teams to drive engagement • Identify and expand opportunities for customer engagement and account growth • Collaborate with internal teams to optimize implementations and resolve complex technical challenges • Build stakeholder relationships to unlock expansion opportunities • Partner with Sales on account renewals and expansion strategies • Analyze the portfolio to prioritize high-impact risks and opportunities • Develop mitigation plans for high-impact accounts • Become a Segment platform expert and stay current with data and analytics industry trends • Coordinate customer maturity and technical discussions across engineering, marketing, product, and support teams

🎯 Requirements

• 2+ years managing enterprise customers with portfolios of $200k+ ACV per client • 3+ years in customer-facing roles (CSM, account management, or consulting) • Proven experience working within or supporting Fortune 500 companies or similarly large organizations • Expert in customer strategy development, using data-driven insights and best practices • Ability to build and sustain relationships with stakeholders across all levels and business units • Ability to develop and implement strategies to maximize revenue growth and product adoption • Excellent communication skills for engaging executive stakeholders through presentations and discussions • Problem-solving skills to simplify complex issues and develop actionable client strategies • Strong collaboration and influence skills • Ability to create structure and processes for high-impact customers • Track record of anticipating customer needs and delivering tailored solutions • Passion for leveraging data and technology, including analytics, APIs, and SQL

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Equity plan eligibility • Corporate bonus plan eligibility • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Commission eligibility • Volunteering and donation efforts support